IT Services is an integral part of the North American University, committed to service delivery and support of the university mission through innovative uses of technology. IT Services strives to:

Deliver quality services in an effective manner
Achieve measurable results for both innovation and operations
Communicate rational and transparent funding and prioritization models
Work collaboratively internally and externally
Make decisions that are timely and focused on future services
Perform as a forward looking, innovative, and pro-active organization

IT Help Desk

You can request IT help from NAU IT Department in three ways:
1. By walk-in into the office – 8th Floor, Room 820
2. By phone – 832 230 5541
3. Submitting a ticket to helpdesk via support@na.edu
NAU IT help desk prefers the third method of communication, sending email via support@na.edu:
– User will have the ticket number
– User will get the updates when NAU IT Department works on it
– User will get notification when the ticket is closed
– Provided solution will be used for the future reference

Printing

NAU IT Department provides print, copy and scan services to faculty, staff, and students.

Students:
– Each user will be credited $15 per semester (4 months)
– Black and White prints cost 10 ¢ per page, or 150 page per semester
– Color prints cost 25 ¢ per page, or 60 page per semester
– Print accounts can be loaded by paying to Business Office
– User can login to print accounts at http://ithelpdesk:9191 (accessible only from campus network) using Computer/Network Login credentials

Scan
– Students can use scanning machine in the library
– This service is free of charge
– Students need to provide valid email to get the scanned file

Copy
– Student can make copy in the library
– Black and white copy charge is 10 ¢ per page payable at the coin machine
– Color copy is 25 ¢ per page payabale at the coin machine
– Copy charges are not from print accounts, it should be paid at the time of copying

Faculty and Staff
– Users are setup with the appropriate printing machines
– Users are loaded with initial credit for printing and will be adjusted in timely manner
– Users can login to print accounts at http://ithelpdesk:9191 (accessible only from campus network) using Computer/Network Login credentials

Scan and Copy
– Users are setup with scanning folder at the assigned machine
– Scanned filled will be sent to scan folder under the home directory of the user
– Copy user id will be assigned to the user to make the copy